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Hands-on Experience

Projects

Tasks I have implemented, supported, or helped shape.

BLS AG

ServiceNow
Development

Development and maintenance of Service Catalog Items in ServiceNow – including variable design, RITM/SCTASK processes, approval workflows, and automations with Flow Designer.

ServiceNow Flow Designer sc_cat_item RITM / SCTASK

Throughout my role, I have gained profound experience with ServiceNow and actively contributed to shaping the platform. My primary focus was on developing and maintaining Service Catalog Items within the Classic UI, mapping out the entire structure from variables to RITMs and their associated SCTASKs and workflows. A key part of my responsibilities involved configuring workflows as well as complex approval processes using Flow Designer. In daily operations, I created, processed, and comprehensively tested incidents, Service Catalog tasks, and interactions directly within the Agent and Service Operations Workspace. My profile is completed by creating and maintaining knowledge base articles to support users and the service desk. Additionally, my involvement in the migration from TopDesk to ServiceNow was particularly valuable, where I was specifically responsible for migrating the knowledge base and executing tests within the Service Operations Workspace.

BLS AG

TopDesk → ServiceNow Migration

Migration

Assisted in the company-wide ITSM migration from TopDesk to ServiceNow. Migration of knowledge base articles, testing within the Service Operations Workspace, and validating workflows prior to go-live.

ServiceNow Knowledge Base ITSM
BLS AG

Windows 11

Enterprise Rollout

Planning and executing the company-wide rollout of Windows 11 across hundreds of devices. Intune configuration, app packaging, configuration profiles, and user onboarding – all performed during live operations.

Microsoft Intune Windows 11 App Packaging MDM
BLS AG

User Permissions Audit (PowerShell)

Automation

PowerShell scripting for automated auditing of user permissions and role assignments across Active Directory and Azure AD. Results were structured and prepared for IT managers.

PowerShell Active Directory Azure AD
BLS AG

Office Occupancy Analysis

Analysis

Evaluating office occupancy using PowerShell scripts to support spatial planning. Aggregating utilization data and automatically generating clear, structured reports.

PowerShell Data Analysis
BLS AG

Zebra Printer Management

Operations

Deputy responsibility for managing the operations of Zebra label printers and plotters: configuration, error diagnostics, driver management, and coordinating hardware issues.

Zebra Printers Hardware
ICT Berufsbildungscenter AG

IoT Project Work (Basic Training Year)

IoT · Hardware

Hands-on IoT projects during the basic training year – assembling and programming connected devices, sensor integration, and foundational embedded systems concepts.

IoT Hardware Networking