adeon AG
Application Supporter DMS Full-time
d.velop DMS
- Support of d.velop DMS applications
MySQL
d.velop DMS
Windows Server
PowerShell
Further Education
Language Stay
One-month language stay to learn Spanish and experience life in Costa Rica.
BLS AG
ICT Specialist (EFZ) Apprentice
IT Support & System Administration
- Error analysis and problem-solving in 1st-level support
- Processing orders and incident tickets
- Managing user permissions and roles (Active Directory, Azure AD, Omada IAM)
- Deputy responsibility for Zebra label printers and plotters
ServiceNow Specialization
- Developing and maintaining Service Catalog Items (incl. variables, RITMs, SCTASKs)
- Creating and processing incidents in the Service Operations Workspace
- Configuring workflows and approval processes with Flow Designer
- Creating and maintaining knowledge base articles
- Assisting with the migration from TopDesk to ServiceNow
ServiceNow
Active Directory
Azure AD
Microsoft Intune
PowerShell
1st-Level Support
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ICT Specialist (EFZ) Apprentice
login Berufsbildung AG is my official training organization. It coordinates the entire apprenticeship between the host company (BLS AG) and the vocational school.
ICT Berufsbildungscenter AG
Basic Training Year ICT Apprentice
The basic training year established the technical foundation for the remainder of the apprenticeship. Practical and broad-ranging – covering everything from networking and hardware to initial exposure to IoT and server administration.
Internet of Things (IoT)
Network Engineering
Linux
Hardware
Virtualization